Art.1:  Applicable conditions

The EISENBERG website is an e-commerce site that is accessible via the address.

The website is published by the José Eisenberg S.A. Company, S.A.M., with a capital of 150 000 Euro, whose headquarters are located at 24, Avenue Princesse Grace, Monte-Carlo, MC 98000 Monaco, and registered at the Trade Register for Commerce and Industry of Monaco, under the reference number 01S03910.

The website provides for the shopping online of skin care products and fragrances from the brand EISENBERG.

Placing an order or accepting an offer from the vendor is in itself an acceptance of the present general conditions without reservation.

José Eisenberg S.A. reserves the rights to either adapt or modify the present general conditions at any time.  In that case, the new sales conditions will be applied only to orders placed after the new conditions are published.  
Any contracting party contends having full legal capacity.

Art.2:  Offers and prices

The prices of our products are listed inclusive of all taxes and VAT, in Euros. They do not include any dispatching or shipping fees (see Art.6 delivery information).

Any order, whichever its country of origin is payable in Euros.

Prices may be modified at any time, however, invoicing of products will be based upon the current price list, at the time of order registration, with reservation as to product availability at that particular date.

Products are and remain the property of José Eisenberg S.A. until José Eisenberg S.A. collects the entire payment of the ordered products.

Art.3:  Order unavailability and transaction’s validity

As soon as an order is registered, the Buyer (client) shall receive an acknowledgement receipt which confirms her/his acceptance and forms the proof of a contract, which will list more specifically the goods ordered, their price, the date of order and the client’s full details.

All products on sale are subject to availability within the limits of stocks.

José Eisenberg S.A. will not be held responsible of non-fulfilling the contract, in the case of products being out of stock, or products’ unavailability.

In the event that a product is unavailable, the Buyer will be notified, either at the time of the order or within a period of 8 days after the order, via E-mail.

The Buyer may send a message within 2 working days after receipt of above notification to to either cancel or change his order.

Moreover, José Eisenberg S.A. reserves the right to cancel any client’s order, in the event of existing litigation with the Buyer, or when payment problems have previously occurred, or in relation to accepting previous orders.

Art.4:  Payment

Payment and order details are sent through a secure connection that uses an SSL (Secure Socket Layer) mode via a banking validation server. The whole payment transaction and information are encrypted based on the generally accepted standards of SSL encryption.

Art.5: Right to Cancel

The Buyer has a time delay of 7 working days, starting from the date of delivery, to return at her/his own expense the product(s) in their original packaging that do not meet his/her expectations. José Eisenberg S.A. will reimburse the returned product(s) by crediting his/her credit card.

The goods must be returned in their original condition and packaging, together with the invoice. The return of goods is at the Buyer’s expense and own risk.

Art.6: Delivery

Goods will be delivered to the address indicated by the Buyer. In the event that the buyer is absent, the package will be left at the nearest post office. A notice will be left with the client, so that he/she may go and retrieve the parcel.  If the goods are not collected, they will be returned to José Eisenberg S.A. and the costs will be borne by the client.
The products will be delivered by the French postal services, “Colissimo Suivi” for France and « Chronopost » (FEDEX) for the other countries, usually within 10 working days, starting on the order registration day.

It is understood that José Eisenberg S.A. is free from any liability if delivery delays are not met due to partial or global strikes of post workforce, or if the parcel is held at customs with unexpected delays, as well as from any loss of products caused by postal services.

If delivery is delayed, the Buyer will inform José Eisenberg.S.A. by E-mail to in order for our Customer Service to contact the post services and proceed with enquiries.

Upon receipt of the products, the Buyer shall check that those products are as per her/his order. In the event of any claim regarding the parcel and/or its contents, the Buyer must write it on the postal receipt and send it together with the products that were not part of the order, no later than the next working day after receipt of the products, to José Eisenberg S.A. 24 avenue Princesse Grace BP 93 Monte-Carlo MC 98002 Monaco cedex. Any complaint not meeting these conditions will be rejected and José Eisenberg S.A. will be automatically freed from any liability.

The Buyer must reject any package that has suffered damage in transit.

In order to benefit from the guarantee, the delivered goods must bear the original label and the packaging must be intact and unopened.  Otherwise, the Buyer will not be entitled to any claim.

José Eisenberg S.A. may deliver partial orders. If this is the case, only the goods actually delivered will be debited from the Buyer’s account. The processing and shipment costs will be invoiced for only one shipment.

Art.7 Data protection

E-commerce requires mandatory information. It is essential for processing the Buyer’s order, delivering the products  and invoicing.

This information is strictly confidential.

If the Buyer does not provide the information required, the order is automatically rejected.

The Buyer is entitled to modify, or cancel his/her data. In this case, the Buyer must send a letter to Customers’ Service, José Eisenberg S.A. 24, Avenue Princesse Grace, Monte-Carlo, MC 98000 Monaco or e-mail her/his request to “".

Art.8. Liability

The products on sale are made in accordance with the present European legislation. However, the Buyer must ensure that the products she/he orders and asks for delivery, conform to local legislation.

José Eisenberg S.A. reserves the right to change or amend product information or descriptions at any time.

José Eisenberg S.A. is not liable for the non-fulfilment of a contract due to circumstances outside their control, such as disruption or global strike of the postal services, delays at local customs, disruption of internet connections, flooding, fire etc.,

José Eisenberg S.A. accepts no responsibility for damages due to unauthorized interference of a third party resulting in the change of any information on their website whether visual or textual or resulting in the change, theft or unauthorized use of any order or payment transaction data.

Art.9 Copyright

Intellectual property and author’s rights regarding the documents featured in this website, as well as all the elements created for this site are the exclusive property of José Eisenberg S.A.. They do not confer any right other than visiting the website for personal and private use.

All rights of reproduction reserved.

Art. 10 Law. Jurisdiction

The contract is drafted according to the Monegasque law. In the event of any litigation between parties, concerning the form, fulfilment and cessation of the contractual obligations that cannot be settled amicably, only the Courts of the Principality of Monaco will be competent.